سياسة الإلغاء و الاسترداد

First: The trip can be cancelled by the customer.

  • 1- Confirmed reservations can be cancelled or modified without charge (free of charge) 24 hours before the reservation date.
  • 2- In the event of the guest's absence, the deduction will be made according to the policy attached to the contract.

Second: Airport Pick-up Policy

  • Additional fees: When requesting airport pickup only, additional charges may apply and will be added later upon booking confirmation.
  • Umrah visa: Exclusive additional fees are imposed for transporting individuals carrying Umrah visaThis is in line with the regulations for transporting pilgrims.

Third: Refund period

The refund period varies depending on the payment method used, as follows:

Payment methodExpected payback period
Visa / Mastercard / Apple Pay / Google Payduring 1 to 3 work day
Tabby or Tamara serviceduring 1 to 7 working days

Fourth: Refund Method

  • The amount is refunded to Same payment method Which were used during the booking process.
  • The refund cannot be made to a bank account or payment method different from the one used for the booking.

Do you need help?

If you experience any delay in receiving your refund or have any questions about the cancellation process, please contact our support team via the page. Contact us.

Last updated: July 16, 2026